Patient Information

Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

We are proud to offer CareCredit and ScratchPay as financing options. Each offers an easy application process that will give you results in minutes.

We are happy to provide you with a good-faith estimate of the cost of our services before treating your pet. However, unforeseen circumstances may arise that impact your final bill.

We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate before any further treatment.

Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

If your pet needs emergency care, please contact us right away to schedule an appointment.

Book Your Next Appointment

Yes. As pet parents, one of the most difficult experiences we face is the impending loss of a beloved companion.

Whether your best friend is in their golden years or has been diagnosed with an incurable or terminal illness, dealing with your pet's last days can be very emotional and difficult. 

That's where Lake Norman at Mooresville Animal Hospital's hospice and end-of-life care services can help.

Our team will do everything we can to make your pet's final days or weeks calm, comfortable, and pain-free, including performing a comprehensive quality of life exam, prescribing medication and food for pain management, and offering humane euthanasia when the time comes.

Our vets bring experience, skill, and expertise in veterinary care to help you develop a compassionate end-of-life plan customized to your pet's needs.

Book Your Next Appointment

If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

We take care of all small domestic pets such as cats and dogs, and exotic pets such as birds, rabbits, reptiles, and rodents.

You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

If further hospitalization, diagnostics, or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged. 

We’re happy to help you fill out pet insurance forms for your pet’s visit.